Frequently Asked Questions
PAYMENT
What payment methods do you accept?
Mellume accepts all major credit and debit cards, as well as PayPal.
How secure is my personal information?
Your privacy and security are a priority at Mellume. All payments and personal data are protected using SSL (Secure Socket Layer) encryption and processed through secure, industry-standard payment gateways.
ORDER TRACKING
My tracking number is not working
Most physical orders include a tracking number. If your tracking number is not yet active, this usually means the carrier has not scanned the package yet. Please allow a short period and try again.
If the issue persists, contact us at support@mellume.com and we’ll be happy to assist.
How do I know if my order has shipped?
Once your order has been dispatched, you will receive a shipping confirmation email. If applicable, tracking details will be included.
Tracking shows delivered but I haven’t received my package
In some cases, carriers mark packages as delivered when they arrive at a local distribution center. Please allow 1–2 additional business days or contact your local post office for confirmation.
SHIPPING & DELIVERY
Do you ship internationally?
Yes. Mellume ships worldwide.
When will my order ship?
Orders are typically processed within 1–3 business days. During high-volume periods, processing may take up to 5–6 business days. You will receive an email once your order has shipped.
How long does shipping take?
International shipping generally takes 8–20 business days, depending on destination and carrier conditions.
My order didn’t arrive on time
If your order has not arrived within 45 business days from the purchase date, please contact support@mellume.com so we can investigate and assist.
How is my package delivered?
Delivery method depends on your location and may be made to your home, mailbox, building reception, or local post office. If delivery is unsuccessful, the package may be held for pickup.
How much does shipping cost?
Shipping costs vary by destination and order details and are calculated at checkout.
Where does my order ship from?
Mellume fulfills orders from multiple international fulfillment centers, including China and the United States. Most physical orders ship from China.
DIGITAL PRODUCTS
How are digital sound packs delivered?
All digital products are delivered electronically via email or instant download after purchase. No physical shipment is required.
I didn’t receive my download link
Please check your spam or promotions folder first. If you still can’t find it, contact support@mellume.com and we’ll resend it immediately.
RETURNS & REFUNDS
What if my Mellume Piano Board arrives damaged or defective?
If your Mellume Piano Board arrives damaged or faulty, please contact us with clear photo or video evidence. We will arrange a replacement at no additional cost.
Digital products are non-refundable once downloaded unless otherwise stated.
AFTER PURCHASE
Can I change my shipping address or order details?
If you need to make changes, contact support@mellume.com as soon as possible. Changes can only be made before the order enters the shipping process. Once shipped, orders cannot be modified or canceled.
My package is stuck in customs
Customs processing is handled by local authorities. Mellume is not responsible for customs delays, duties, or taxes. Any additional charges are the responsibility of the recipient.
Can I change my shipping address after ordering?
Address changes may be possible shortly after purchase. Please double-check your details before placing an order, as Mellume cannot be responsible for undelivered parcels due to incorrect address information.
PAYMENT
What payment methods do you accept?
Mellume accepts all major credit and debit cards, as well as PayPal.
How secure is my personal information?
Your privacy and security are a priority at Mellume. All payments and personal data are protected using SSL (Secure Socket Layer) encryption and processed through secure, industry-standard payment gateways.
ORDER TRACKING
My tracking number is not working
Most physical orders include a tracking number. If your tracking number is not yet active, this usually means the carrier has not scanned the package yet. Please allow a short period and try again.
If the issue persists, contact us at support@mellume.com and we’ll be happy to assist.
How do I know if my order has shipped?
Once your order has been dispatched, you will receive a shipping confirmation email. If applicable, tracking details will be included.
Tracking shows delivered but I haven’t received my package
In some cases, carriers mark packages as delivered when they arrive at a local distribution center. Please allow 1–2 additional business days or contact your local post office for confirmation.
SHIPPING & DELIVERY
Do you ship internationally?
Yes. Mellume ships worldwide.
When will my order ship?
Orders are typically processed within 1–3 business days. During high-volume periods, processing may take up to 5–6 business days. You will receive an email once your order has shipped.
How long does shipping take?
International shipping generally takes 8–20 business days, depending on destination and carrier conditions.
My order didn’t arrive on time
If your order has not arrived within 45 business days from the purchase date, please contact support@mellume.com so we can investigate and assist.
How is my package delivered?
Delivery method depends on your location and may be made to your home, mailbox, building reception, or local post office. If delivery is unsuccessful, the package may be held for pickup.
How much does shipping cost?
Shipping costs vary by destination and order details and are calculated at checkout.
Where does my order ship from?
Mellume fulfills orders from multiple international fulfillment centers, including China and the United States. Most physical orders ship from China.
DIGITAL PRODUCTS
How are digital sound packs delivered?
All digital products are delivered electronically via email or instant download after purchase. No physical shipment is required.
I didn’t receive my download link
Please check your spam or promotions folder first. If you still can’t find it, contact support@mellume.com and we’ll resend it immediately.
RETURNS & REFUNDS
What if my Mellume Piano Board arrives damaged or defective?
If your Mellume Piano Board arrives damaged or faulty, please contact us with clear photo or video evidence. We will arrange a replacement at no additional cost.
Digital products are non-refundable once downloaded unless otherwise stated.
AFTER PURCHASE
Can I change my shipping address or order details?
If you need to make changes, contact support@mellume.com as soon as possible. Changes can only be made before the order enters the shipping process. Once shipped, orders cannot be modified or canceled.
My package is stuck in customs
Customs processing is handled by local authorities. Mellume is not responsible for customs delays, duties, or taxes. Any additional charges are the responsibility of the recipient.
Can I change my shipping address after ordering?
Address changes may be possible shortly after purchase. Please double-check your details before placing an order, as Mellume cannot be responsible for undelivered parcels due to incorrect address information.
